Postal Officials Begin 'Comprehensive Review' of Springfield Operations

"Springfield residents can expect to get delivery Monday through Saturday on a regular basis," a USPS spokesperson said.

Two United States Postal Service officials have been dispatched to Springfield to undertake a "comprehensive review" of operations in light of recent complaints by residents who say their mail delivery has become unreliable, according to a USPS spokesperson.

"We acknowledge delivery was curtailed in Springfield after the recent snow storm due to safety concerns," USPS spokesperson George B. Flood wrote in an email to Patch Tuesday afternoon. "However, Springfield residents can expect to get delivery Monday through Saturday on a regular basis. Accordingly, two USPS Northern New Jersey District officials were dispatched to Springfield and have begun a comprehensive review."

Following a snowstorm that hit the township on Jan. 2 and 3, some Springfield Township residents expressed their concern that their mail was arriving later each day and, in other cases, was not being delivered at all. 

Flood said the goal of officials who are reviewing the Springfield post office is "to ensure every effort is being made to provide our customers in Springfield with the level of service they expect and certainly deserve."

Additionally, Flood asked any Springfield customers who experience a problem with their mail services to contact the local USPS Northern New Jersey District Consumer and Industry Contact Office at 732-819-3260.

"Our nationwide network of Consumer and Industry Contact offices have specially trained professionals on staff to assist customers in solving local service problems," Flood said.
Sara January 21, 2014 at 11:14 AM
How about going to the Post Office itself, Agony!
Bob Groder January 23, 2014 at 07:45 AM
I know we have more snow but I now haven't had mail for 3 days and the other day I got someone elses full pile of mail including important tax information. ive been in springfield for over 50 years and ive never seen this service become almost non esistant. 4 days a week mail delivery has happened way too many times recently on my street.
Resident January 23, 2014 at 06:55 PM
We have not had mail since last Saturday...this is ridiculous....And now postage is going up! Really? For what service?
Herbert Winterbottom III January 26, 2014 at 07:42 PM
I have intimate knowledge of the postal problems in town. First, let me address Mr. Shehady. I will begin by thanking him for his service to his country. I think it rather a shame that he chose to leave such a noble calling in the armed forces to pursue a profession (politics) that ranks below that of a used car salesman and only slightly above prostituition. That being said, Mr. Shehady knows nothing about what the problems are with the mail service. The problems have been caused by Postal Management at the national and regional level. They send in teams to conduct so-called "route inspections". These inspections are contrivances that are used to eliminate full time letter carrier positions unjustly. That is exactly what happened in mid-November. A route was eliminated and almost every route in town was changed and made longer. There used to be 20 and 1/2 routes in town. Now there are 15 and 1/2. The excuse is reduced mail volume. That may be true to some extent but the Postal Service has increased its parcel volume tremendously. That is extra work for the carriers and has to add to their delivery time. Also, the amount of deliveries has increased in town with all of the new developments. So, the local post office is making more deliveries with less people. There has to be a point where the Postal Service cuts too much. One only need do a cursory check of the internet to see numerous stories of the same problems going on in other towns, cities and states. In fact, a letter carrier was killed in Maryland several weeks ago delivering mail at night. Others have been assaulted. So this problem is not isolated to Springfield. What does that indicate? The problem is not being caused at the local level. Relax, Springfield residents, the problems will be corrected. As for Mr. Shehady and Mr. Fernandez, I would like to see the same urgency brought to high property taxes and other problems that you brought to mail delivery. I appreciate what my letter carrier does and all the others. They do it in all kinds of weather.
Herbert Winterbottom III January 26, 2014 at 08:21 PM
Holly B. Your People magazine is most likely being taken by one of your neighbors in your 4 apt. house. Makes you wonder.....hmmmmm. LOL!


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