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You've Got (No) Mail: Some Residents Say No Delivery Since Saturday

Residents continue to lament Springfield's "abysmal postal service."

Despite an assurance that United States Postal Service officials had been sent to Springfield to investigate what residents have deemed "abysmal" delivery service, some say conditions are actually worsening.

"I haven't gotten mail since Saturday and its (sic) now Thursday," Springfield resident Bob Groder commented Thursday evening. "Monday was a holiday and no mail whatsoever all week." 

Groder isn't alone. Patch reader Ellen Weissman wrote, "no mail yesterday on gail court."

Another township resident who referred to the service as "abysmal" and asked not to be identified said she has not received mail since Saturday either and added that the issues with mail delivery began well-before the January 3rd snowstorm that left residents without mail for at least two days.

Other residents continued to express their concern that bills and other dated notices are not arriving or being delivered to the wrong address. Many are frustrated that as the quality of service declines, prices are on the rise. 

On Sunday, the cost of a first-class postage stamp will increase to 49 cents from 46 cents. A book of first-class, one-ounce stamps will cost $9.80. Forever Stamps purchased before the increase will still be valid for all one-ounce letters. 

On Jan. 11, Patch contacted USPS Northeast Area Vice President Richard Uluski regarding mail delivery. On Jan. 14, USPS spokesperson George B. Flood told Patch via email "... Springfield residents can expect to get delivery Monday through Saturday on a regular basis. Accordingly, two USPS Northern New Jersey District officials were dispatched to Springfield and have begun a comprehensive review."

Additionally, Flood asked any Springfield customers who experience a problem with their mail services to contact the local USPS Northern New Jersey District Consumer and Industry Contact Office at 732-819-3260. 

Requests for comment Thursday afternoon were not immediately returned. Patch will update this story as information becomes available. 

Has mail delivery improved, worsened or remained the same in your neighborhood? Tell us in the comments changed.
Bob Groder January 24, 2014 at 10:49 AM
I called the # that was listed in the patch several times left a message and not a return call. This is some investigation by the postal authorities. Its just a typical lie to get people to have hope. This is the # i called and it always goes to voice mail.>>>>>>> Contact Office at 732-819-3260.
Committeeman Jerry Fernandez January 24, 2014 at 11:12 AM
I have reached out to Congressman Lances office and hope to get some information that I can relay on this issue. As you may or may not know, the post office is run by our federal government and that is why I am reaching out to the Congressman again.
Lenny January 24, 2014 at 11:23 AM
Here's something else thst doesn't make sense. In November, the PO changed our carrier unexpectedly. We had a great mailman who has been on the route for 25 years and could do it with his eyes closed. Fortunately, they replaced him with another 25-year veteran, who is very good. But whose idea was it to make them learn new routes just before the holiday season? And by the way, my street, Fieldstone Drive, did not receive any mail on Wednesday.
ASquared Video Productions January 24, 2014 at 12:08 PM
I don't think I have ever seen anything like this. It doesn't seem like anyone cares that people may be late with their bills, depend on a check or other things. But there's an "investigation"
Elizabeth Alterman (Editor) January 24, 2014 at 12:33 PM
Hi Jerry, thanks so much. I've forwarded the article to Lance's office as well.
Kim Ventisette January 24, 2014 at 12:47 PM
No mail since Saturday. Springbrook rd
Chris January 24, 2014 at 01:13 PM
I was told by the USPS north jersey consumer & industry contact (the number listed in the article) that the reason I haven't received mail since Saturday was due to a high turn over in their employees as well as weather conditions, which seems unacceptable considering inconsistent service has been an ongoing problem (over a month). Also, not to minimize the recent storm, but to fail to deliver mail 2 days after it snowed less than a foot does not seem in line with traditional post office standards. I appreciate her position, but the fact of the matter is this is affecting people's ability to pay bills in a timely fashion and conduct business in Springfield. I'm hoping an independent regulatory agency or oversight group gets involved soon, as I'm not clear what corrective actions are actually being taken by our local office. I was just told that they're working on it and referred to 800-ask-usps to lodge a formal complaint.
Committeeman Jerry Fernandez January 24, 2014 at 01:27 PM
I have spoken to Congressman Leonard Lance's office a few times today. They just called me and said that through the proper channels in the Federal postal office chain of command all short coming in our mail service should be fixed by the end of today. All staffing issues should be resolved, I hope they are correct
LHG January 24, 2014 at 05:42 PM
We received no mail on Tuesday and Thursday this week. Today's mail just arrived about 15 minutes ago. No mortgage bill yet. Hopefully it arrives tomorrow. This has been an issue since November, but much worse the past few weeks. I have also noticed that for any package that has tracking, it goes around in Kearny for several days. It generally takes as much time for a package to get from Kearny to Springfield as from San Francisco to Kearny!
Karen Castor January 24, 2014 at 11:18 PM
No mail yesterday. It was delivered around 7 PM tonight.
Diane L. January 25, 2014 at 08:56 AM
I have lived in many states and towns, and just recently moved to Springfield. I have never had delivery as poor as I do here. I've also never had a package completely lost until I lived here. I can't understand what's going on.
dudley nightshade January 25, 2014 at 09:17 AM
this problem was caused by the same people who are saying they are going to fix it.i heard the same thing lenny did,that the postal service changed all the routes around and made them longer right before the holidays.this comes from higher up than the springfield p.o.how stupid are these people?
G. Albanese January 26, 2014 at 09:09 AM
Why is it acceptable for there to be no consequences for poor workmanship and no pride for a job at the post office? Could it be a union issue perhaps, playing their power games to milk the system more and more?
Erich Martin January 26, 2014 at 09:43 AM
You're kidding us right? Do you really expect any better, consequences from our government? I know we do but... Lance is your typical politician, I've heard him several times talk out of both sides of his mouth. He'll tell you what you want to hear, little or no action though. I've been to Springfield PO only 4 times (Thank God) each time with my son to show him how government agencies work. Each time there was a fairly long line with 1 person working the line while you look to another desk area, no line, the person not doing a thing. When the person working the line asks another for help, that person says the supervisor told me to stay here. So, we had 2 - 3 PO workers doing nothing. I feel bad for the carriers, it's not there fault for the incompetence yet they probably take some heat. Me, I'd close the Springfield office but, we'd probably just put another nail salon or CVS there?
Cindy Rose January 26, 2014 at 12:28 PM
Wow where have some of you people been? Have you not heard of how the Postmaster General has been downsizing and consolidating post offices and processing plants? They have been getting rid of carriers and clerks left and right and in some instances their is very few people left to work the mail in an office. Our great postmaster general with the help of congress is trying to destroy the postal service by privatizing it. They are letting service go to hell and the clerks, carriers and the union are getting blamed. This is not the fault of the working men and women...this is a management created crisis and you need to point your fingers their way. By letting your mail go undelivered for days the great management of the postal service will hope you will blame the workers, as you are doing in these posts. It gives them another fabricated reason to privatize the postal service. Please find out the REAL facts before you blame the middle class workers at the postal service. Start with checking out the requirement created in 2006 by President Bush that required the postal service to pay 5.6 billion a year for 10 years to fund their health care for future retirees. Check out Congressman Darrell Issa who wants to privatize the postal service and who has many of his political donors standing in the wings ready to pick up the pieces. This is a real crisis...it was created to get rid of the unions, like in Wisconsin and to privatize the postal service. The carriers and clerks feel your pain...they are losing their good customers and their jobs. Something they all take pride in and it is being stolen from them.
Frank P January 26, 2014 at 12:38 PM
Thank you Cindy Rose for doing some research and printing the facts. It's real easy to blame unions, the internet, clerks, and letter carriers for all the problems at USPS.
Erich Martin January 26, 2014 at 03:44 PM
So, who's supposed to pay for the cost over runs of 50 billion, obviously the tax payers. Is the 50 - 60 billion Bushes fault too? I put full blame on the post master and the unions, for sure not the hard working carriers and clerks. I was in a union for a short time, it was a joke, some one couldn't push a broom because that was another's job. The great benefit packages and pension systems should have been done away with years ago as they can not continue to be funded unless of course our taxes do. The FACTS are, unions are declining in all areas as should the public unions. The people can't keep paying for unrealistic benies. Maybe Wisconsin should have kept going the way they were so they could have been another Detroit which is only the 1st to fall, there are more to come. I just hope we don't bail them out. Name one government agency that runs efficiently. May be they should double the cost of postage to cover what they're losing each year? Private companies use ingenuity to become much more efficient, they change with the times, and if need be raise the price, or go under because they can't compete, as they should. The PO doesn't, why should they, there is no incentive to do so.
jaylee0289 January 26, 2014 at 07:57 PM
It may have something to do with the fact that in Feb 2013 the USPS reduced the hourly wage of an entry level carrier from $22 per hour, to $15 per hour. All of the delivery employees that had been working entry level positions for years, were given two choices. Accept the new $15 per hour, or resign. Is it worth $15 per hour to walk 8-13 miles a day in 20 degrees and 20" inches of snow carrying 30 lbs of mail? New carriers are asking themselves that question every day. 90% say no and walk out. In our District, offices are begging neighboring offices for help every day. Not begging for 1 carrier, but begging for 2 or 3 carriers to come help so regular carriers dont have to work until 7-8pm. It is spiraling out of control and will continue to deteriorate more due to the hourly pay. You get wait you pay for. You can thank the USPS big shots in WashDC for the delivery employee shortage. They should all be forced to grab a full mail satchel and get out there themselves and deliver your mail.
Herbert Winterbottom III January 26, 2014 at 08:12 PM
Mr. Erich Martin, you are just union bashing. I would like to see you or anyone else find a private sector firm to deliver a letter for .49 cents from your doorstep to another across the country. Did you see the problems ups had and fed ex over the holidays? And why would Amazon make a deal with the postal service if they were so bad?
jaylee0289 January 26, 2014 at 08:21 PM
And Erich you need to do some research on the facts. The USPS is independent and does not get taxpayer $. Specifically the 2006 postal mandate by a Republican Congress that the USPS pay for future retirees 75 years in advance, but only gave us 10yrs to pay it. Currently we are paying for future retired employees, that will not be born until 2025. Additionally we made a PROFIT in 2013 of $200 million. Revenue vs operating costs. The loss was on paper due to the 2006 Bush mandate. Has our Fed Govt mandated that they themselves fund their own civil service employees 75 years down the road? No, they have not. The US Govt is currently $80 billion in the hole in retirement fund. That is TODAY. Not in 75 years. The USPS has paid $75 billion so far. Thats is P A I D into the US treasury. Hmmm. -$80 billion US Govt +$75 billion USPS So, who is bailing out who here?
LHG January 26, 2014 at 08:40 PM
I feel bad for the carriers. I love my regular carrier, Jim. I just want to get my mail on a regular basis. I still have not received this month's mortgage bill and the payment is due next Saturday. I don't want anyone to be working 12 hour days or walking 10 miles in this weather, but I need to receive my mail. Whoever is at fault, and I certainly do blame Issa nad his cronies, we need a fix. Also, the situation in Springfield is worse than in neighboring towns. I have family living nearby and they are not having the same issues.
jaylee0289 January 26, 2014 at 09:15 PM
LHG.... thank you. I thank my carriers every day. They work very hard, day in, day out. They are under appreciated and beat on in the news so often. I make sure they know I value, respect and appreciate them. When you see a customer brought to tears after opening a letter and seeing crayon drawings from her grandchildren in New Zeeland, it makes it all worthwhile. That's why we do what we do. USPS employees are all praying for relief and new hires. When your mortgage bill arrives, make a few copies of it. If this happens again (hopefully not) you could possibly use a copy to mail it in? And tell Jim what you wrote about him. It will make his week!! Regards.
Herbert Winterbottom III January 26, 2014 at 11:10 PM
G. Albanese, what is this nonsense about a "union issue perhaps, playing their power games to milk the system more and more"? Perhaps you were dropped on your head as a child? Postal employees milking the system? Ridiculous. Do you think they receive the pay and benefits that police or firefighters do? Or the pensions they do? You should learn some facts before you speak about a subject. Speculation like yours is just wrong.
Bob Groder January 27, 2014 at 08:44 AM
I also reached out to congressman Lance's office and much to my surprise got a call back within an hour and the woman couldn't have been nicer. She knew about the problem as lots of citizens had called in and she said the congressman was aware of it and that the problem was being fixed as we speak. It does pay to badger your representatives in Washington as it is their job to help the citizens on all issues such as this. I will believe it when I see it.
Erich Martin January 27, 2014 at 09:12 AM
Jaylee, eventually you and me. You blame the 2006 Republican Congress, and I agree, but, you have had a Dem. Majority in both houses in 2008 – 2010. Any one of them since 2008 could have changed it, no? If it was such a bad deal, I have not read it, than you all should have pounded your congressmen to have it repealed. In the past, the USPS either did not make a profit or pay for its obligations. Congress would not have just woke up one day and say “hey lets F with the USPS and make them found their employees 75 yrs out”. You say independent, independent of what? It is a US government entity and as such when it does not make a profit is paid for one way or another by you and me, the tax payer, did I miss something? I am fairly knowledgeable, more than most, I don’t know everything for sure but, when it comes to numbers and the government, most if not all are fudged, BOTH parties. As far as unions go, it’s not just me who is bashing the unions these days; it’s even the union members. Many unions are struggling, do you think it’s because they do what’s best for their people? Yes, they get you a decent wage but, they have also been a part of the problem causing manufacturing to leave the US. When a union is unwilling to re-negotiate, it is the everyday hard working people who lose in the end.

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