Postal Officials Begin 'Comprehensive Review' of Springfield Operations

Two United States Postal Service officials have been dispatched to Springfield to undertake a "comprehensive review" of operations in light of recent complaints by residents who say their mail delivery has become unreliable, according to a USPS spokesperson.

"We acknowledge delivery was curtailed in Springfield after the recent snow storm due to safety concerns," USPS spokesperson George B. Flood wrote in an email to Patch Tuesday afternoon. "However, Springfield residents can expect to get delivery Monday through Saturday on a regular basis. Accordingly, two USPS Northern New Jersey District officials were dispatched to Springfield and have begun a comprehensive review."

Following a snowstorm that hit the township on Jan. 2 and 3, some Springfield Township residents expressed their concern that their mail was arriving later each day and, in other cases, was not being delivered at all. 

Flood said the goal of officials who are reviewing the Springfield post office is "to ensure every effort is being made to provide our customers in Springfield with the level of service they expect and certainly deserve."

Additionally, Flood asked any Springfield customers who experience a problem with their mail services to contact the local USPS Northern New Jersey District Consumer and Industry Contact Office at 732-819-3260.

"Our nationwide network of Consumer and Industry Contact offices have specially trained professionals on staff to assist customers in solving local service problems," Flood said.